Jordan Turner is a 911 operator in Los Angeles, taking panicked phone calls from people who are having their worst days ever. Gah, within the first minute of the film, I knew this was a job far beyond my personal coping level. No way could I stay calm and help people through the stuff that’s going on. Jordan (Halle Berry) is cool, calm, and collected, but not as detached as she needs to be, and soon, she makes a critical error.
Fast forward 6 months, and Jordon is no longer taking calls in the call center. She is haunted by her mistake, and unable to take the chance that something like that might happen again. She’s now training new hires on how to handle calls, walking them through the call center, when a relative newby gets a call that’s too much, she’s in over her head, so Jordan takes over.
I’ve said too much already, though I haven’t really given much away. I’m going to stop now, though, because this is a nail-biter of a film, and I don’t want to ruin it for you. I will say that it was VERY well made, freaked me the crap out, and made me happy to come home and see my daughter plugging away at her homework, safe and sound. Whew.